privacy policy

Return Policy

Victoria Hale

1. Returning Items You No Longer Want

You can return an order within 30 days of the delivery date.

Before sending anything back, please email us at victoriahaleinfo@gmail.com so we can approve the return and give you instructions.

Items must be unused, unworn, unwashed, and in their original packaging. Please put a note in the parcel with your full name, address, and order number.

Keep your proof of postage or tracking number. We cannot take responsibility for parcels that get lost on the way back to us.

Return shipping costs for items you simply no longer want are not refunded. If we approve your return, we will send you the return address and instructions by email, and you are responsible for the cost of sending the item back to us.

2. Cancelling an Order

You can cancel an order within 6 hours of placing it, as long as it has not been shipped yet.

To cancel, email victoriahaleinfo@gmail.com with your order number.

Once an order has entered the shipping process, it can no longer be cancelled. In that case, please wait for the delivery to arrive and then request a return.

Approved cancellations are refunded within 3 to 5 working days.

3. Damaged, Faulty, or Wrong Items

Please check your order as soon as it arrives. If something is damaged, faulty, or not what you ordered, contact us right away.

We may ask you for photos or a video to help us assess the problem.

Once we approve your claim, we will let you know whether the item needs to be sent back. If so, we will email you the return address and instructions. In many cases, we will offer a refund or replacement without asking you to return the item.

When we confirm the problem, we will give you a full refund or a replacement, and we will cover the cost of any return postage.

4. Exchanges

To request an exchange, email victoriahaleinfo@gmail.com and write "EXCHANGE" in the subject line.

We will check whether the item you want is in stock and tell you what to do next.

Exchanges must be requested within 30 days of receiving your order. If the item you want is out of stock, we will offer you an alternative or a refund.

5. Refunds

When your return arrives, we will inspect it and let you know whether it is approved. Approved refunds go back to your original payment method.

Refunds are normally completed within 3 to 5 working days after approval. Your bank or payment provider may need extra time before the money shows in your account.

6. Refused, Undeliverable, or Uncollected Parcels

If you refuse a delivery, give an incorrect address, or do not collect your parcel within 7 days of being notified, the courier may mark it as returned to sender and dispose of it. These parcels do not come back to us.

Because we cannot recover the goods in these cases, we cannot issue a refund. We may be able to send the order out again.

Please double-check your address at checkout and make sure you can accept your delivery.

7. Lost or Stolen Parcels

If you think your parcel is lost or stolen, email us at victoriahaleinfo@gmail.com. We will check your shipping details and work with our logistics partner to investigate.

8. Delivery Delays

If your parcel has not arrived within 30 working days after it was dispatched, you are entitled to a full refund.

Need Help?

For questions, or to start a return, exchange, or claim, email victoriahaleinfo@gmail.com. We aim to reply within 1 to 2 working days.