privacy policy

Privacy Policy

Victoria Hale

Last updated: September 29, 2026

This Privacy Policy explains how Victoria Hale ("we", "us", "our") collects, uses, and shares your personal information when you visit our website, buy from us, or contact us. By using our website and services, you agree to the practices described here. Please read it carefully.

Changes to This Policy

We may update this policy from time to time, for example when our practices change or when the law requires it. Whenever we do, we will post the new version on this page and update the "Last updated" date.

Information We Collect

The information we collect depends on how you use our website.

Information you give us

• Contact details: your name, email address, phone number, and address.
• Order details: your billing and delivery address, and confirmation that your payment went through.
• Account details: your login details and other information used to keep your account secure, if you create an account.
• Shopping activity: the items you look at, add to your cart, or buy, and any reviews you leave.
• Customer support messages: anything you write to us when you ask a question or make a claim.

You do not have to provide this information, but some features of our store may not work without it.

Information collected automatically
When you use our website, we may automatically collect technical information through cookies, pixels, and similar tools. This may include your device and browser type, your IP address, your network connection, and how you move around our website.

Information from other companies
We may also receive information from service providers who work on our behalf, such as:

• Shopify, which powers our online store
• Payment providers, who process your payment details so we can complete your order
• Advertising and analytics tools that use cookies and pixels to see how you interact with our website, emails, and ads

We treat any information we receive from these companies according to this policy.

How We Use Your Information

• To provide our products and services: processing payments, fulfilling and delivering orders, managing your account, and sending updates about your purchases, returns, and exchanges.
• To market and advertise: sending you offers by email if you have agreed to receive them, and showing you relevant ads on our website and other websites. You can unsubscribe from marketing emails at any time using the link in the email.
• To keep our store safe: detecting and preventing fraud and other illegal or harmful activity. If you have an account, please keep your login details private and contact us right away if you think someone else has accessed it.
• To support and improve our service: answering your questions, fixing problems, and making our website and products better.

We may also use your information to meet our legal obligations, enforce our terms, and protect our rights and those of our customers.

Cookies

Like most websites, we use cookies to make our store work, remember your preferences, and understand how visitors use our website. We may also allow trusted partners to use cookies to show you more relevant advertising. You can find details about the cookies used by Shopify at https://www.shopify.com/legal/cookies.

Most browsers accept cookies by default, but you can delete or block them in your browser settings. Blocking cookies may stop parts of our website from working properly, and it may not fully prevent your information from being shared with our advertising partners.

Our website does not respond to "do not track" signals sent by browsers.

Who We Share Your Information With

We may share your information with:

• Service providers who help us run our store, such as those handling payments, hosting, analytics, customer support, fulfillment, and shipping
• Marketing and advertising partners, who use your information under their own privacy policies
• Other parties when you ask us to, or give your consent, for example to ship your order
• Authorities or other parties when the law requires it, to enforce our terms, or to protect our rights, our customers, or others
• A buyer or successor, if our business is sold or reorganized

We do not sell your personal information for money.

Links to Other Websites

Our website may link to websites run by other companies. We are not responsible for their privacy practices or content, so please read their policies before sharing your information. Information you post on public platforms or social media may be visible to others.

Children

Our store is not meant for children, and we do not knowingly collect information from them. If you believe a child has given us their information, please contact us and we will delete it.

Security and How Long We Keep Your Information

We take reasonable steps to protect your information, but no system is completely secure, and messages you send us may not be protected while they travel over the internet. Please avoid sending sensitive information by email.

We keep your information for as long as we need it to run your account, provide our services, meet legal requirements, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, and under laws such as Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you may have the right to:

• Ask what personal information we hold about you and how we use it
• Ask us to correct information that is wrong
• Ask us to delete your information
• Ask for a copy of your information
• Limit or object to how we use your information
• Withdraw your consent where we rely on it
• Unsubscribe from marketing emails at any time (we may still send you messages about your account and orders)

These rights are not absolute, and in some cases we may decline a request as the law allows. We may need to verify your identity before we act on your request. If we decline, you can reply to us to appeal. We will not treat you unfairly for using your rights.

Complaints

If you are unhappy with how we handle your information, please contact us first. If we cannot resolve the issue, you may also contact the Office of the Privacy Commissioner of Canada or the data protection authority where you live.

International Transfers

We work with partners in other countries, so your information may be stored and processed outside the country where you live, including by service providers who help with our logistics and fulfillment. We take appropriate steps to keep your information protected wherever it is handled.

Contact Us

If you have questions about this Privacy Policy, or want to use any of your rights, email us at victoriahaleinfo@gmail.com.