shipping policy
Shipping Policy
Shipping Information
At Victoria Hill, we want you to have a clear understanding of how our shipping process works and what to expect when placing an order.
Order Processing
We aim to process and dispatch all orders within 1–5 business days.
During busy periods, processing may take a little longer. Our team always works to prepare and dispatch orders as quickly as possible.
Once your order has been dispatched, you will receive a confirmation email with your tracking information.
Shipping Destinations
We currently ship within Canada only.
We do not offer shipping to the United States, Europe, the United Kingdom, Australia, or any other country outside Canada.
Shipping Carrier
All orders are shipped using Canada Post.
Once your order has been handed over to Canada Post, delivery times may vary depending on your location and the carrier's processing times.
Estimated Delivery Times
Canada: 7–20 business days
Please note that these are estimated delivery times and are not guaranteed. Delays can occasionally occur due to weather, high shipping volumes, holidays, or other circumstances outside of our control.
Once Your Order Has Been Shipped
Once your order has been dispatched, it can no longer be cancelled.
If you wish to cancel your order after it has been shipped, please allow the order to be delivered and then follow the applicable return process outlined in our Return Policy.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your Canada Post tracking number.
Tracking information may take 24–48 hours to become available after your order has been dispatched.
You can use the tracking number provided in your shipping confirmation email to follow your parcel through Canada Post.
Your Package Hasn't Arrived
If your package has not arrived within the estimated delivery timeframe, please first check your tracking information using the Canada Post tracking number provided in your shipping confirmation email.
Please also:
- Check that the shipping address entered when placing your order was correct.
- Check around your property and with neighbours or other household members.
- Check your Canada Post tracking information for any delivery updates or attempted delivery notices.
- If you still cannot locate your package, contact us at victoriahaleinfo@gmail.com.
We will do our best to assist you and, where appropriate, work with Canada Post to investigate the shipment.
Incorrect Shipping Information
Please make sure that your shipping address is correct before completing your order.
Once an order has been dispatched, we may not be able to change or update the shipping address.
Victoria Hill is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Delivery Delays
While we work to provide accurate delivery estimates, Victoria Hill cannot guarantee a specific delivery date.
Delivery times may be affected by circumstances outside of our control, including severe weather, holidays, postal delays, high shipping volumes, or other disruptions affecting Canada Post.
Refused or Unaccepted Deliveries
If a customer refuses delivery or does not accept a package from Canada Post, the package may be returned to the sender or handled according to Canada Post's procedures.
If a package is returned because the customer refused delivery or provided incorrect shipping information, please contact us at victoriahaleinfo@gmail.com so we can review the situation and determine the available options.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
We will be happy to assist you.